Grievance Redressal Policy

At World777 India, we highly value our users and are committed to resolving any concerns or issues quickly, transparently, and fairly.

1. Raising a Complaint

If you face any issues related to:

  • Account access or login problems
  • Deposit, withdrawal, or payment delays
  • Bonus or promotional disputes
  • Technical errors on the platform
  • Misuse of personal data or privacy concerns

You can raise a complaint through:

  • Email Support: support@world777.in
  • Live Chat (24/7): Available directly on the World777 website and mobile app

2. Response Timeline

  • Acknowledgment: All complaints are acknowledged within 24 hours.
  • Resolution: Most issues are resolved within 7 working days, depending on complexity.
  • Sensitive Cases: For payment-related, KYC, or security matters, resolution may take up to 15 working days.

3. Grievance Officer

In accordance with Indian IT Rules 2021, a Grievance Officer has been appointed to ensure proper handling of complaints:

  • Name: [Your Appointed Officer Name]
  • Email: grievance@world777.in
  • Address: [Business Address in India]

The Grievance Officer is responsible for overseeing complaint resolution and ensuring fairness in all cases.

4. Escalation

If you are not satisfied with the initial resolution, you may escalate your concern directly to the Grievance Officer using the contact information above.

5. User Responsibility

While raising a grievance, users should provide:

  • Registered email ID or phone number linked to their World777 account
  • Description of the issue, with screenshots where possible
  • Transaction ID or reference number for payment-related concerns